Making a complaint
If something has gone wrong, we want to hear about it and put it right. Here's how.
How to complain
Tell us the fund or firm, what happened and what you'd like us to do.
- Email [email protected]
- Call 1300 707 325
- Write to PO Box 3470, Helensvale Town Centre QLD 4212
What we do
We reply within one working day to let you know we have your complaint.
We look into what happened.
We give you our answer in writing.
If you're not satisfied
How we handled personal informationThe Office of the Australian Information Commissioneroaic.gov.au
An SMSF auditor's conductASIC, which registers SMSF auditorsasic.gov.au
A member of a professional bodyThe professional body the auditor belongs to